Shipping & Returns

SHIPPING POLICY

All goods are dispatched from Melbourne and are delivered by Australia Post.
Most orders are dispatched within 1-3 business days.
Due to the Covid-19 outbreak Australia Post are experiencing delays in their network. Upon dispatch we will send you a notification email and your order should arrive within 5 to 15 business days for standard delivery and 3 to 7 business days for express delivery.
Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.
Maisie Daisy cannot be held responsible for delays within the Australia Post network.

We use AusPOST's eParcel system to deliver items Australia-wide from our Online Store in Melbourne, Victoria. 
FREE delivery on all orders over $85. Please note that some rural locations may take slightly longer. Once your order has been dispatched, you will receive an email from Australia Post with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your order, as once this leaves our Online store, it is in the hands of Australia Post.

We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

For New Zealand, you should generally receive your order within 5-11 working days. Please be aware that some New Zealand orders may take up to 3 weeks, depending on customs. 

Express delivery within Australia
We use the Australia Post Express Post Parcel Service to deliver items Australia-wide from our Melbourne Store.
Please see below shipping charges:
$19.90 for postage and handling within Australia.
All Express Shipping is dispatched same business day or next business day.


Return & Exchange Policy

I want to provide you with the best experience possible, I take customer satisfaction very seriously.
Because candle making is a complex procedure with many extenuating factors, I can not guarantee how a wick will perform in your particular blend and vessel. I highly suggest you really think about your purchase as everything is handmade, and its not always going to be perfect.

At this time, i cannot accept returns due to Covid19, however we will always strive to ensure the satisfaction of our beloved customers. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. Email me your order number and photos of your item. I will get back to you as soon as possible. If you have an other issues, please contact me for help.

No refunds on change of mind.